EasyWebie ("EasyWebie", "we", "us") is operated by Web App Techie. All payments are processed by Paddle.com, our Merchant of Record. This policy explains when refunds are available and how to request them.
1. Monthly Subscriptions
1.1 Cancellation
You may cancel your subscription at any time through your account billing portal or by contacting us at support@easywebie.com. Cancellation takes effect at the end of your current billing period. You retain full access to your paid plan features until that date — no immediate downgrade occurs.
1.2 Refunds for Subscriptions
We do not provide prorated refunds for unused days remaining in a billing period after cancellation. However, we offer a 14-day money-back guarantee for first-time subscribers on any paid plan (Basic, Starter, or Pro). If you are not satisfied within 14 days of your first payment, contact us at support@easywebie.com and we will issue a full refund — no questions asked.
Refunds are not issued for:
- Renewal charges where you did not cancel before the renewal date
- Change of mind after the 14-day window on first-time subscriptions
- Accounts that have violated our Terms of Service
- Requests made more than 30 days after the charge date
1.3 Technical Issues
If a technical issue on our end prevents you from using the Service and we are unable to resolve it within 7 business days of your report, you may request a refund for the affected billing period. Contact us at support@easywebie.com with details of the issue.
2. One-Time Purchases (AI Credit Top-Ups)
AI credit top-ups (e.g. 10 Claude Sonnet credits for $3) are non-refundable once the credits have been added to your account. Credits do not expire and carry over indefinitely.
If you were charged but credits were not added to your account due to a system error, contact us within 7 days at support@easywebie.com and we will either add the missing credits or issue a full refund.
3. Archive Plan
The Archive plan keeps your published website live in a read-only state. Because the Archive plan is a continuation of an existing subscription (not a first-time purchase), it is not eligible for the 14-day money-back guarantee. You may cancel the Archive plan at any time; cancellation takes effect at the end of your current billing period and your site will be taken down at that point.
4. Free Plan
The Free plan has no charges and is therefore not subject to any refund policy.
5. Duplicate Charges
If you believe you were charged more than once for the same subscription period or purchase, contact us immediately at support@easywebie.com with your Paddle receipt number. Verified duplicate charges will be refunded in full within 5 business days.
6. How Refunds Are Processed
Since all payments are processed by Paddle.com (our Merchant of Record), approved refunds are issued by Paddle back to your original payment method. Refunds typically appear within 5–10 business days depending on your bank or card issuer. You will receive a confirmation email from Paddle once the refund is processed.
You may also contact Paddle directly at paddle.com/support if you have a billing dispute.
7. Chargebacks
We ask that you contact us before initiating a chargeback with your bank. Chargebacks for valid charges may result in suspension of your account. We are happy to work with you to resolve any billing issue directly and quickly.
8. Contact Us
To request a refund or ask about billing:
- Email: support@easywebie.com
- Business & Legal: info@webapptechie.com
- Company: Web App Techie
- Address: Web App Techie, Kanhangad, Kasaragod, Kerala — 671315, India
- License: Kanhangad Municipality, License No. BFIF01-M140100-00403-2025
- Response time: Within 2 business days